AMAZON CONNECT

AMAZON CONNECT

Our Certified AI Specialists, Functional Consultants, and Solution Architectsuse a design thinking approach to deliver cost-effective rapid deploy solutions for our Clients.

GENERATIVE AI-POWERED

CONTACT CENTER TRANSFORMATION

CX Innovation
Transform your customer experience (CX) at scale with Amazon Connect, an AI-powered contact center from AWS

  • Rapid deploy solution
  • Omnichannel Experience
  • Increase Agent productivity with Gen AI
  • Measure, track and improve performance with analytics, insights, and optimization
  • Reduce operating costs
    • Amazon Q in Connect
  • Generative AI assistant for customer service
  • Empower end-customers with personalized self-serve experiences
  • Deliver real-time recommendations to agents
  • Easily configurable with built-in safeguards

    • LEARN MORE

    NATIVELY IN CRM

    Our expertise in Salesforce Service Cloud, AWS and Generative AI gives us a unique perspective on delivering Call Center Transformations that help our Clients realize better outcomes in their Customer Care & Satisfaction. These outcomes in turn drives the ROI of their investments in Generative AI.

    AMAZON CONNECT WITH SALESFORCE SERVICE CLOUD

    The integration of Amazon Connect and Salesforce Service Cloud combines the technology that powers Amazon.com’s global contact centers with the world’s #1 CRM platform.

    It enables an organization to capitalize on the built-in joint capabilities of Amazon Connect and Salesforce Service Cloud to build a complete, personalized experience through a single integration.

    Our approach encapsulates our experience and best practices for successful Contact Center Transformation using Service Cloud. While the following list is not exhaustive, these best practices form the basis for a successful integration of Amazon Connect and Salesforce Service Cloud.

    • Assist our Clients in evaluating the differences in a Classic vs Lightning implementation of Amazon Connect (where applicable).
    • Conduct a Lightning Readiness Assessment and develop a Lightning Enablement Plan (where applicable)
    • Develop Integration Plans and vet with Client organization
    • Develop Project Plan; define scope
    • Assist with Change Management
    • Assist with establishing success metrics and evaluating productivity gains
    LEARN MORE